Returns & Exchanges
Due to the perishable nature of our gourmet cookies, we cannot accept returns once the product has left our facility. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Inspect Your Package
Upon arrival, please check your cookie box for any signs of damage or shipping errors immediately.
Document the Issue
Take clear photos of the damaged product and the shipping label to help us process your claim quickly.
Contact Customer Support
Email our team at [email protected] within 48 hours of delivery with your order number and attached photos.
Resolution Process
Our team will review your request and issue a store credit, refund, or ship out a fresh batch of cookies within 3 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing