Frequently Asked Questions
Everything you need to know about our gourmet cookies.
How long will my cookies stay fresh?
Our cookies are baked fresh daily and stay delicious for up to 7 days when kept in their original packaging at room temperature. For longer storage, you can freeze them for up to 3 months.
Do you offer nationwide shipping?
Yes! We ship our cookies across the country. Orders are typically processed within 1-2 business days and shipped via express courier to ensure they arrive fresh at your doorstep.
Do you have options for people with allergies?
While we offer some gluten-free and nut-free flavors, all our cookies are prepared in a facility that handles wheat, soy, eggs, tree nuts, and peanuts. Cross-contamination is possible.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an error, please contact us within 24 hours for a replacement or refund.
Do you provide catering for special events?
Yes, we love being part of your celebrations! We offer bulk discounts and custom packaging for weddings, corporate events, and parties. Please contact our events team for a quote.